Shipping Policy

Thank you for shopping with us. Below you’ll find information about our shipping process, delivery times, and important postage details.

Processing Times

All orders are processed within 1–3 working days (excluding weekends and bank holidays) after receiving your order confirmation email.

You will receive another notification once your order has been dispatched.

During busy periods, processing times may be slightly longer.

Shipping Method

We ship all orders using Royal Mail services within the United Kingdom.

Available shipping options and delivery estimates will be shown at checkout.

Estimated Delivery Times

United Kingdom

• Royal Mail Tracked 48: 2–4 working days
• Royal Mail Tracked 24: 1–2 working days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and selected delivery option.

We may occasionally offer free shipping promotions.

Order Tracking

If a tracked shipping service is selected, you will receive a tracking number by email once your order has been dispatched.

Please allow up to 24 hours for tracking information to update.

Delays & Lost Parcels

While we aim to deliver orders within the estimated timeframes, delays can occasionally occur due to Royal Mail or factors outside our control.

If your parcel has not arrived within:

• 10 working days (UK deliveries)

please contact us and we will investigate the issue with Royal Mail.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order.

We are not responsible for parcels sent to incorrectly entered addresses. If an order is returned to us, additional postage charges may apply for redelivery.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged packaging and item

We will work to resolve the issue as quickly as possible.